// OPERATIONAL SYSTEMS
Rules of Engagement
Communication Protocols & Response Times
Asynchronous Efficiency
As a globally distributed team, we prioritize asynchronous, heavily documented communication. This ensures every technical decision is logged in writing, eliminating miscommunications and protecting project scope.
Standard Response Protocols
Operating Timezone: GMT / BST (London)
Standard Project Inquiries: Within 24 Business Hours
Active Deployment Blocking Issues: Within 4 Business Hours
Critical Outages: Dictated by your active SLA tier
Approved Channels
- Project Management: Dedicated client portal for all file transfers and scope approvals (Legally Binding)
- Direct Support: hello@aetheris.systems
- Synchronous Syncs: Scheduled weekly/bi-weekly video scrums depending on sprint phase